In Episode 7 of Payments Cannot Fail, Anna Savage, Chief People Officer at Form3, joins Form3 CRO Mark Fieldhouse to discuss why reliable payments depend on more than technology and infrastructure. Anna explores how organizational design, clear ownership, decision-making and effective collaboration all contribute to operational reliability. She also discusses how AI is changing expectations, why trust and authenticity must be designed into remote hiring processes, and what high performance looks like in an increasingly complex, AI-enabled world.